REFUND & RETURNS POLICY

Returns

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return:

• The item must be in the same condition as received, unused and undamaged

• It must be returned in its original packaging

• Proof of purchase (order confirmation or receipt) is required

To initiate a return, please contact us at projektai@griliai.lt.
Returns must be approved before being sent back. Items returned without prior approval will not be accepted.

Once your return request is approved, we will provide you with detailed instructions on how and where to return the item.

Damaged or Incorrect Items

Please inspect your order upon delivery.
If the item is defective, damaged, or incorrect, contact us immediately at projektai@griliai.lt, providing a description and, where possible, photos of the issue.
We will assess the situation and arrange an appropriate solution.

Non-returnable Items

Certain items are not eligible for return, including:

• Perishable goods (such as food, flowers, or plants)

• Custom-made or personalized products

• Personal care or hygiene-related products

• Hazardous materials, flammable liquids, or gases

• Gift cards

• Sale or discounted items

If you are unsure whether your product qualifies for return, please contact us before submitting a request.

Exchanges

We do not offer direct exchanges.
If you wish to receive a different item, please return the original product (subject to approval), and place a new order separately once the return is accepted.

European Union – Right of Withdrawal (14-Day Cooling-Off Period)

In accordance with EU consumer protection law, customers located in the European Union have the right to withdraw from a purchase within 14 days of receiving the goods, without providing a reason.

To exercise this right:

• Notify us of your decision to withdraw within 14 days of delivery by contacting projektai@griliai.lt

• The item must be unused, in original condition and packaging

• Proof of purchase is required

This statutory right exists independently of our 30-day return policy.

Refunds

Once we receive and inspect your returned item, we will notify you whether the refund has been approved.

If approved:

• The refund will be issued to your original payment method

• Refunds are processed within 10 business days

Please note that it may take additional time for your bank or payment provider to process and display the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at projektai@griliai.lt.

Contact

For any questions related to returns or refunds, please contact us at:

projektai@griliai.lt